Unhealthy assumptions about high quality

Unhealthy assumptions about high quality

First, for most individuals, high quality means goodness, luxurious, shine, and even weight. The phrase is equated with the worth of issues. For instance; we are saying one thing is of excellent high quality, or we confer with the time period “high quality of life”, however as everyone knows, high quality of life relies on who applies it to themselves. Every individual has their very own definition of high quality of life utilized to themselves.

Second, high quality is believed to be unmeasurable. Such an assumption leads many managers to treat high quality as one thing inaccessible. They mistakenly assume it equals goodness, so that they waste time having emotional debates; which prevents them from taking logical steps to realize high quality and enhance their firm’s picture.

The third incorrect assumption is that some enterprise homeowners assume their business is totally different, that high quality would not apply to them; or they are saying they cannot make a product good. These sorts of excuses give rise to “gold plating”, equivalent to including a component of luxurious to a product that is not promoting, as an alternative of attempting to get it proper the primary time.

The fourth misguided assumption is the concept that the issues of an organization are attributable to the employees alone; particularly these in manufacturing, name facilities and gross sales. Usually, administration’s favourite assembly subject is “what employees are doing fallacious, or what they don’t seem to be doing”. They determine that the workers are doing a awful job, that the standard on the meeting line is poor. They overlook flaws in accounting, engineering, laptop packages, supervisors…when in search of options. Though employees might be chargeable for errors, they’ll do little to forestall issues as a result of all of the planning and creation occurs elsewhere. It’s this elsewhere that the majority wants consideration.

The fifth incorrect assumption is that high quality is the only real duty of a division in an organization; due to this fact, when one thing dangerous occurs, this ministry is the one one in charge. The standard administration workplace, if one exists; We should name the issues by the identify of those that trigger them: accounting issues, manufacturing issues, reception issues… High quality requires that we maintain every division chargeable for the operation of its areas of intervention.

High quality has nothing to do with feelings, it’s measurable and achievable.